gb44 Privacy Policy

gb44 casino operates an online gaming and sports betting platform for users in Bangladesh. This Privacy Policy applies to the gb44 website, mobile app, and all related services. We place the highest importance on the security of users' personal information.

The purpose of this policy is to clearly inform you under what circumstances your information is collected, how it is processed, and what rights you have. Registering, logging in, or using any service on our platform means you have accepted the terms of this policy. Reading our Terms and Conditions alongside this will give you a complete understanding of the overall terms of use.

This Privacy Policy has been drawn up in accordance with applicable data protection regulations in Bangladesh and is consistent with international best practices.

gb44 casino collects user information in several ways. This information is divided into two main categories: information provided directly by you, and information collected automatically.

2.1 Information You Provide Directly

Information you give us yourself includes:

• Full name and date of birth
• Email address and mobile number
• National ID or passport details (for identity verification)
• Payment information: bKash, Nagad, Rocket, or Upay account numbers and necessary bank account details
• Your chosen username and password
• What you write when contacting support

2.2 Information Collected Automatically

Information collected automatically while you use the platform:

• IP address and device information
• Browser type and operating system
• Platform activity logs: game history, betting records, deposit and withdrawal information
• Session duration and pages visited
• Information collected through cookies and similar technologies

gb44 uses collected information only for specific purposes. We never process information unnecessarily.

• Account Management: To handle registration, identity verification, and secure login.
• Service Delivery: To process games, betting, deposits, and withdrawals.
• Customer Support: To resolve user queries and issues, in particular through 24/7 live chat and email.
• Security and Fraud Prevention: To detect unusual activity and keep accounts secure.
• Bonuses and Rewards: To correctly deliver gb44's various offers and promotions.
• Regulatory Obligations: To meet financial reporting and legal requirements.
• Platform Improvement: To analyse the user experience and improve the quality of services.

Before using your information for any purpose beyond those listed above, we will obtain your consent.

gb44 has put in place industry-standard technical and administrative measures to protect your information.

4.1 Technical Security

• All data transfers are secured through SSL (Secure Sockets Layer) encryption.
• Passwords are always stored in hashed form, never as plain text.
• Regular security audits are conducted on servers and databases.
• An additional layer of encryption is applied when processing payment information.

4.2 Retention Period

We retain your information for as long as your account is active. Even after an account is closed, certain information may be kept for a defined period due to legal obligations or for the purpose of resolving disputes. Once the retention period has passed, information is securely deleted or anonymised.

gb44 never sells your personal information or provides it to third parties for advertising purposes. However, information may be shared in the following limited circumstances:

• Payment Processors: Only the information necessary to complete transactions with bKash, Nagad, Rocket, Upay, and banking partners.
• Technology Service Providers: Companies providing hosting, analytics, or security services that are bound to us by a confidentiality agreement.
• Legal Authorities: In response to a valid legal directive or judicial order.
• Fraud Prevention: To relevant authorities for the purpose of detecting financial crime.

Any third party that receives information from us is contractually required to comply with strict data protection standards.

The gb44 website uses cookies. Cookies are small text files stored in your browser that improve the functionality of the platform.

6.1 Types of Cookies

• Essential Cookies: To maintain login sessions and ensure security — the site cannot function properly without these.
• Functional Cookies: To remember language preferences and personal settings.
• Analytics Cookies: To understand which pages are used most — data remains anonymous.

6.2 Cookie Control

You can disable or delete cookies at any time through your browser settings. However, disabling essential cookies may prevent you from using certain features of the platform.

Every user of the gb44 platform has the following rights over their own information:

• Right to Access: You may request to know what information we hold about you.
• Right to Rectification: You may request correction of inaccurate or incomplete information.
• Right to Erasure: You may request deletion of your information where there is no legal obligation to retain it.
• Right to Restrict Processing: In certain cases, you may request that processing of your information be temporarily paused.
• Right to Data Portability: You may request to receive your information in a structured format.
• Right to Object: You may object to your information being used for specific purposes.

To exercise these rights, please contact our support team. We will try to respond within a reasonable time. You can find more information about managing your account on the Responsible Gaming page.

gb44 casino is strictly for adults (aged 21 and above). We do not collect, and do not wish to collect, any information from persons under the age of 21.

Age is verified at the time of registration. If a user opens an account with false information and it is later proven that they are under 21, that account will be closed and any collected information will be deleted.

If you believe a minor is using our platform, please notify our support team immediately.

gb44 may modify or update this Privacy Policy from time to time. If significant changes are made, we will notify you by email or through a platform notification.

Changes to the policy take effect from the date of publication. Continuing to use the platform after any changes will be taken as acceptance of the new policy. We therefore recommend reviewing this page regularly. To learn more about us, visit the About Us page.

If you have any questions, complaints, or information-related requests regarding this Privacy Policy, please contact us:

• Live Chat: Available 24/7 through the live chat feature on the website.
• Email: [email protected]

Our support team provides service in both Bengali and English. For general questions, you may find answers on our FAQ page.